How to create a memorable Experience On Turo | The Secret That Will Get You 5-star ratings every time
This post is all about how to create a memorable experience on Turo for your renters.
With any business, the goal is to stand out. What makes you different from every other car rental company or Turo host?
Well, if you’re just renting cars to people, then the answer is nothing.
So how do you stand out from the rest and attract customers to your listings?
You must provide your renters with an experience.
The experience goes beyond what car they’re driving. It’s all the moments leading up to handing your renter the keys, the ease of transaction, communication, and more.
The experience is what your renter will remember, and what they will write about in their review. It is extremely rare to get a review that just says they liked the car – which does happen. But generally, 99% of my reviews are renters talking about their experience. And that’s the best sign you can have that you are doing it right.
In this post, you will learn how to create a memorable experience for your guests on Turo that will bring you 5-star ratings every time.
How To Create A Memorable Experience On Turo
1. Leave charging cables in all of your cars
Renters really appreciate having a way to charge their phone during their trip. In a lot of newer models, it also allows them to connect their phone to Apple CarPlay or Android Auto. It’s such a cheap and easy way you can offer a lot of value to your listings right away.
2. Leave hand sanitizer in your cars
I also started leaving hand sanitizer in my cars in 2020 and have continued to do it ever since.
It’s a great way to prevent germs from spreading, keeps your car clean as well as makes your guest feel safe and cared for. Your renters will appreciate this gesture.
Again, such a small detail but it makes a huge difference.
3. Make the check-in process as easy as possible for your guest
You want to communicate very clearly to your renters the check-in process and what is expected from them. Don’t be vague, give clear and concise instructions for your guest.
Turo should provide them with instructions, but renters still often have lots of questions regarding check-in.
It’s a good idea to have a note in your phone with clear and detailed instructions ready to send to your renter each time your car gets booked as well as other frequent messages you send to you renters on a regular basis.
Make sure your messages are clear, concise and easy to follow.
4. Be as helpful as possible
A lot of times, renters might have questions during their trip and will call or text you. Be as quick to respond as possible and be willing to help them resolve their issue quickly and effectively. A few minutes of your time could mean the world to your renter, and a lot of times they will write about how helpful you were to them in their review.
This isn’t a service that big car rental companies are known for which is a big advantage to you and a great opportunity for you to stand out and make the experience a personal one for your guest.
A bonus tip is to recommend local restaurants or events and other insider tips about your city to your guest if they’re traveling from out of town. They will really appreciate the recommendation and that you took the time to make them feel welcome.
5. Smile
As simple as it is, smile and be friendly with your renters.
Nobody wants to feel like they’re a bother or get the sense you don’t want to be there.
Even if you don’t, stay positive, stay friendly and remember that you are running a business.
If you’re having a bad day, that’s okay and you can deal with it on your own time, but when you’re interacting with a renter, you always want to make them feel as comfortable and welcomed as possible. It’s all about creating a positive experience for your guest and that means having a positive attitude around your guest.
This post was about how to create a memorable experience on Turo for your renters.
